Sixto
EN
EspañolEnglishPortuguês
See demo
Explore every Sixto workflow

Incident management

Keep evidence, responsibility and the review decision together with the right privacy. Keep facts, restricted evidence and the review decision distinct. Use the permitted incident actions for follow-up, and leave unrelated tasks under their own completion controls.

Before you start

Reporting, working, revealing parties, viewing restricted reports, closing and exporting have separate permissions.

  1. Open Incidents and inspect the report type, facts, time and permitted evidence. Establish what was reported and which evidence you are permitted to inspect before adding a conclusion or assigning follow-up.

    Inspect the permitted evidence
    Incident management
    1 / 3
    Garden studio
    Fri 23 Oct

    Water leak reported

    Open
    09:15
    Initial report

    Water visible beside the kitchen sink.

    09:18
    Photo attached

    Supporting evidence for authorized viewers.

    10:00
    Inspection update

    The team records what it verified.

    Evidence remains with the case
    Report
    Property incident

  2. Record verified updates and assign follow-up through the supported actions. Distinguish an allegation from an established fact.

    Record verified follow-up
    Incident management
    2 / 3
    Incident workspace
    Garden studio

    A clear follow-up

    In progress
    Responsible team memberMaintenance follow-up assigned.
    Assigned
    Work updateRepair details recorded in the case.
    Updated
    Closure reviewAwaiting the authorized reviewer.
    Pending
    The case keeps its history
    Follow-up owner
    Sofia

  3. Request or perform closure only with the required review permission. Reopen or export only through the supported audited actions. The incident retains permitted evidence, follow-up and the recorded review or closure decision, separate from unrelated task completion.

    Review the closure decision
    Incident management
    3 / 3
    Incident managementNeeds review
    1. Closure requestAwaiting authorized review
      1
    2. Related taskTracked separately
      2

    Closing a report does not establish legal conclusions or complete unrelated tasks.

    Closure request
    Awaiting authorized review

Check the result

The incident retains permitted evidence, follow-up and the recorded review or closure decision, separate from unrelated task completion.

Limits and prerequisites

Closing a report does not establish legal conclusions or complete unrelated tasks.