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Guest alerts

Turn a guest alert into a clear review of the source conversation, payment or task. The alert’s state is a signal for attention; the linked record explains the work and whether the underlying problem has been addressed.

Before you start

You need access to Today and to any underlying record you open. Task creation and alert actions check their own permissions.

Open the alert from Today or the notification bell and inspect its source, time and current state. This identifies what triggered attention before the team starts deciding on a response.

Read the alert’s source

Guest alerts
1 / 3
Needs attentionGuest alert
10:05
Garden studioAlex Rivera · A-104
3 nights
Payment linkSource · A-104
Open

Alert
Source and time
Use your permitted access to open the conversation, payment or task. The source record gives the operational context needed to distinguish a real unresolved problem from an outdated alert.

Inspect the linked work

Guest alerts
2 / 3
Garden studioAlex Rivera · A-104
3 nights
Remaining balance450,000 COPFor review
ReferenceMethodPayment
A-104Bank transfer450,000 COP
Receipt referenceTR-104For review
Supporting evidence · Tracked separately
Guest alert · Source

Access
Your permitted information
If an alert was closed too early, restore it through the supported action. Then review the linked work, because reopening attention does not itself complete the underlying task.

Restore attention when needed

Guest alerts
3 / 3
Guest alertAttention restored
Open
Garden studioAlex Rivera · A-104
3 nights
PaymentFor review
Service taskOpen

Alert action
Restore a prematurely closed alert

Check the result

The alert records its current state, while the linked conversation, payment or task shows the actual work outcome.

Limits and prerequisites

An alert is a signal to review, not proof of a confirmed complaint or settled payment.