Terms of Service

The service

Sixto is a multi-tenant web application that helps operators manage reservations, guests, cleaning, tasks, messages, accounting and regulatory filings (such as SIRE and TRA in Colombia). We may add, change or retire features as the product evolves. If we remove a feature you pay for in a way that materially harms you, we will tell you in advance and discuss a fair remedy.

Accounts and access

You must be at least 18 and able to enter a binding contract. If you sign up for a company, you confirm you can bind it. Give us accurate information and keep it current.

You are responsible for everything done through your account, including by team members you invite and by API keys and connected agents you create. Keep credentials secret, use the roles and permissions to give people only the access they need, and tell us right away at [email protected] if you suspect unauthorized access.

We may ask for reasonable verification of your identity or business before enabling certain features, such as integrations or filings.

Your responsibilities as an operator

Sixto is a tool. You decide what data goes into it and how it is used. You are the data controller (the "Responsable del Tratamiento") of your guests' and staff members' personal data, and Sixto acts as your processor ("Encargado del Tratamiento") for that data, as described in our Privacy Policy and Data Processing Addendum.

You are responsible for:

• having a lawful basis and, where required, the authorization (consent) of your guests to collect and process their data, including identity documents, and for giving them the privacy notices that Colombian law (Ley 1581 de 2012) and other applicable laws require;
• your own legal obligations as a hospitality operator, including registering guests in SIRE and TRA, keeping your RNT current, issuing electronic invoices and paying taxes to DIAN, and complying with local licensing, safety and tax rules;
• reviewing anything Sixto prepares, prefills, drafts or submits on your behalf before relying on it. Sixto helps you comply; it does not make you compliant and does not give legal, tax or accounting advice;
• the accuracy and legality of the content you upload, send or publish through Sixto.

Acceptable use

You agree not to:

• break the law or use Sixto to infringe anyone's rights, including privacy rights;
• upload malware, probe or test the security of Sixto without our written permission, or interfere with the service or other customers;
• access Sixto by automated means other than the documented API and the integrations we provide, or exceed rate limits;
• resell or white-label Sixto, or use it to build a competing product, without our written agreement;
• use Sixto to send spam, to harass or to discriminate unlawfully;
• share guest identity documents or other sensitive data for purposes unrelated to your hospitality operation.

Subscriptions, trials and billing

Sixto is sold as a subscription priced per unit (a rentable unit or room) with the plan and price shown on our pricing page or in your order. Prices are listed before taxes unless we say otherwise. You are responsible for applicable taxes, including IVA in Colombia, and we will invoice them where required.

Free trials let you evaluate Sixto for the period we state when you sign up. At the end of a trial your account moves to a paid plan only if you have chosen one and provided a payment method; otherwise access may be limited or paused, and your data remains available for export for the period set out in the Customer data section below.

Payments are processed by Stripe, our payment provider. We do not store full card numbers. Subscriptions renew automatically at the end of each billing period (monthly or annual, as chosen) until you cancel. We will tell you in advance before a price change takes effect, and the change applies from your next renewal.

You can cancel at any time from your account settings or by writing to [email protected]. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are not refundable, except where the law requires it or where we charged you in error. If you believe we billed you incorrectly, tell us within 30 days and we will review it in good faith.

If a payment fails we will try again and notify you. If it stays unpaid we may suspend the account after reasonable notice.

Customer data: ownership, export and deletion

You own your data. "Customer Data" means everything you or your guests and team put into Sixto or generate through it, including reservations, guest records, documents, messages, accounting records and settings. You give us a limited license to host, process and transmit Customer Data only to provide and support the service, to keep it secure and as you instruct us, and as described in our Privacy Policy and DPA.

You can export your data from Sixto while your account is active. After termination, we keep your account available for export for 30 days. After that period we delete Customer Data from our active systems, and from backups as they roll off in the ordinary course. Some records may be kept longer where the law requires us to, or where you ask us to keep them.

We do not sell Customer Data, and we do not use it to train AI models, ours or anyone else's.

Integrations and third-party services

Sixto connects to services you choose, such as channel managers and property management systems, smart locks, payment and e-invoicing providers, email providers, and your own AI agent through API keys. Using them is optional, and each is governed by its own terms.

When you connect an integration you authorize Sixto to exchange data with it on your behalf. We are not responsible for the third party's service, availability, fees or conduct, or for changes they make to their API. If an integration stops working because of a third party, we will work to restore it but cannot guarantee it.

API keys and connected agents act with the permissions you grant them. You are responsible for what they do, and a connected agent never gets more permission than the person who set it up.

AI features

Some Sixto features use artificial intelligence, for example to draft replies, suggest actions, classify messages, summarize information or read documents. Sixto reaches AI providers through a gateway that redacts sensitive details such as door codes and identity document numbers before text is sent, and guest identity documents are only read by AI after the guest's explicit consent. Neither we nor our AI providers use Customer Data to train models.

AI output can be wrong, incomplete or out of date. Sixto drafts and suggests; you decide. Review every message, filing, invoice, price or decision before you send or rely on it. You remain responsible for what is sent or done under your account, whether or not AI helped prepare it.

AI features may depend on third-party providers and may be limited, changed or unavailable from time to time.

Availability and support

We work to keep Sixto available and to fix problems quickly, but we do not promise uninterrupted or error-free service. We may perform maintenance and will try to schedule it at low-traffic times and give notice of significant planned downtime.

Support is available by email at [email protected] and in the app. We answer as quickly as we reasonably can and prioritize issues that stop you from operating. We do not offer a fixed uptime or response-time guarantee under these terms; if we agree one for your plan, it will be written in your order.

Our support team can access your account only with your consent. Support access is read-only by default and is recorded in an audit log.

Suspension and termination

You may stop using Sixto and close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not fix it within a reasonable period after we notify you, if non-payment continues after notice, or immediately where needed to protect the service, other customers or the law. Where practical, we will tell you why and give you the chance to export your data.

Sections that by their nature should survive termination (including customer data deletion, confidentiality, intellectual property, disclaimers, liability limits and governing law) survive.

Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential, such as business plans, pricing and Customer Data. The receiving party will use it only for these terms, protect it with reasonable care, and not disclose it except to people who need to know it and are bound to confidentiality, or as the law requires. This does not apply to information that is public through no fault of the receiver, was already known, or was independently developed.

Intellectual property and feedback

Sixto, including its software, design, mascot, brand and documentation, belongs to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use it during your subscription as these terms allow. You may not copy, modify, reverse engineer or extract source code except where the law allows it.

If you send us ideas, suggestions or feedback, you allow us to use them freely without obligation to you. We will not publish your name or Customer Data as part of that.

Warranty disclaimer

Sixto is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that filings, invoices or other regulatory outputs will be accepted by any authority. Nothing here limits rights that cannot legally be waived under Colombian consumer or other mandatory law.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.

Each party's total liability under these terms for all claims is limited to the fees the Customer paid to Sixto in the 12 months before the event that gave rise to the claim. These limits do not apply to liability that cannot be limited by law, including for fraud, willful misconduct or gross negligence, nor to the Customer's payment obligations.

Indemnity

You will defend and compensate Sixto against third-party claims arising from Customer Data you upload without the legal right to do so, from your violation of these terms or the law, or from your failure to meet your obligations as data controller toward your guests. We will tell you promptly about any claim, let you control the defense (without admitting fault on our behalf) and reasonably cooperate at your expense.

Sixto will, in turn, defend and compensate you against third-party claims that Sixto itself, used as permitted, infringes that third party's intellectual property rights.

Changes to these terms

We may update these terms. For material changes we will give you at least 30 days' notice by email or in the app before they take effect. If you do not agree, you can cancel before the effective date. Continuing to use Sixto after that date means you accept the updated terms. The effective date at the top shows the current version.

Governing law and disputes

These terms are governed by the laws of the Republic of Colombia. The parties will first try to resolve any dispute in good faith by direct negotiation for 30 days after written notice. If it is not resolved, the courts of Medellín, Colombia have exclusive jurisdiction, unless a mandatory rule gives you the right to go elsewhere.

Notices and contact

We will send notices to the email address on your account and may also post them in the app. You can send notices to [email protected] or to [Sixto legal entity, S.A.S.], [registered address], Medellín, Colombia.

These terms, together with the Privacy Policy, the DPA and your order, are the entire agreement between us for Sixto and replace earlier discussions. If a part is held unenforceable, the rest stays in force. You may not assign these terms without our consent; we may assign them in a merger or sale of the business. A failure to enforce a right is not a waiver.

Questions about these terms: [email protected]. Related pages: Privacy Policy, Data Processing Addendum, Subprocessors, Security.