Sixto answers guests on every channel
Sixto answers guests on every channel, in their language
Airbnb, Booking.com, WhatsApp and email in one inbox. Sixto replies from your house manual and the booking details, and hands you the conversations that need judgment.
LG
Laura Gómez09:05No hot water in the showerWhatsApp
KS
Kenji Sato02:14What's the Wi-Fi password?Airbnb
JW
James Whitfield08:15Can we check out at 1pm?Booking.com
AP
Ana Paula Ribeiro10:40Obrigada! Até amanhãWhatsApp
CP
Carlos Peña11:02Any discount for 10 nights?Email
GuestHi, there's no hot water in the shower this morning.
SixtoSorry about that, Laura. I've booked a plumber for 16:00 today and switched on the backup heater; it takes about 20 minutes.
GuestOk thanks. Can we get something for the trouble?
Suggested: offer a free late check-out on Oct 12. Refunds need your approval.
SIXTO · NEEDS YOUGuest reports no hot waterLaureles 3B · maintenance task created
24/7repliesGuests get accurate answers at any hour, in their language.
Mostmessages handledRoutine questions never reach your phone.
Fewerbad reviewsProblems are caught and routed before they turn into a review.
[ KEY FEATURES ]
Unified inbox, handled by Sixto
Answers from your manual
Replies that sound like you
Sixto answers from your house manual, building rules and the booking itself, in your tone. When the manual is missing something, it asks you once and remembers.
- Learns from your past replies
- Pulls booking details automatically
- Fills gaps in the manual over time
Wi-Fi passwordFrom manualSent
ParkingFrom building rulesSent
Gym hoursNot in manualAsked you
Smart hand-off
Only the conversations that need you
Complaints, refunds and anything sensitive come to you with a summary and a suggested reply, so you can respond in seconds.
- Urgency and tone detection
- Summary and suggested reply
- Hand back to Sixto anytime
Laura GómezNo hot waterUrgent
Carlos PeñaDiscount requestToday
Scheduled messages
The right message at the right moment
Arrival instructions, mid-stay check-ins, checkout reminders and review requests go out automatically, timed to each stay.
- Templates per property
- Timed to check-in and checkout
- Skips review requests after complaints
Arrival guideOct 9 · 18:00Sent
Mid-stay checkOct 11 · 10:00Scheduled
Review requestOct 13 · 14:00Scheduled
[ HOW THE WORK SPLITS ]
What Sixto does, and what stays with you
Sixto handles
Replies to routine questions any time of day
Writes in Spanish, English, Portuguese and French
Turns problems into tasks for the right person
Sends arrival, checkout and review messages on schedule
You decide
Handle complaints and refund requests
Edit the house manual Sixto answers from
Step into any conversation at any time
Sixto activityConversations today
LIVEAnswered a Wi-Fi questionKenji Sato · Airbnb · in English
02:14Done
Sent arrival instructions4 guests · building access and parking
07:30Done
Approved a late check-outJames Whitfield · 13:00 · within your rules
08:15Done
Guest reports no hot waterLaureles 3B · maintenance task created
09:05Needs you
Replied in PortugueseAna Paula Ribeiro · WhatsApp
10:40Done
4 done by Sixto · 1 waiting for you
[ CUSTOMER STORY ]
StrataSix
4 minmedian reply time, day or night
Unified inbox
“Airbnb, Booking.com, WhatsApp and email in one inbox, with Sixto drafting the answer. Most replies just need a tap.”
Also included
One thread per guestEach guest has one conversation across Airbnb, Booking.com and WhatsApp.
Answers from your manualSixto quotes your house rules, building rules and local tips.
Hand-off with a summaryComplaints and money questions come to you with context.
Scheduled messagesArrival, mid-stay and checkout messages go out automatically.
[ ALL-IN-ONE ]
One tool instead of five
Hosts switch to Sixto from a PMS, a compliance tool like Hospy, separate accounting software and a lock app. Everything shares the same guests, bookings and books.
Your PMSCalendar, bookings, inbox
HospySIRE, TRA and RNT
Accounting softwareBooks, owners, DIAN
Lock appsCodes per stay
SpreadsheetsInsights and reports