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Booking changes and cancellations

Handle a booking change against the stay’s current dates, units and payment position. A guest request begins a review; the accepted booking change and any balance or refund each need their own recorded outcome.

Before you start

Open the correct direct booking. Changing, cancelling or refunding requires the relevant permission and current readiness.

  1. Open the booking and confirm its dates, assigned units, confirmation and payment state before assessing a change. The payment position matters because a new total may produce a separate balance or refund workflow.

    Read the current booking
    Booking changes and cancellations
    1 / 3
    Garden studio2 guests · 3 nights
    For reviewGuest Alex RiveraProperty Garden studioSource Direct
    Arrival · 15:0023 Oct
    Departure · 11:0026 Oct
    Financial summary
    Accommodation840,000 COP
    Cleaning fee60,000 COP
    Guest total900,000 COP
    ReferenceA-104
    PaymentPending
    Current booking
    Dates, units and confirmation

  2. Compare the requested change with the confirmed stay. Keep the request distinct from the accepted result so the team does not plan around dates that have not changed.

    Assess the guest’s request
    Booking changes and cancellations
    2 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    Current dates23 Oct → 26 Oct
    Requested dates24 Oct → 27 Oct
    Unit availabilityFor review
    Property2324252627Garden studioAlex Rivera · 3 nightsNext arrival
    Departure11:00Arrival15:00Next arrival15:00
    Requested change · For review
    Confirmed stay
    Current accepted dates

  3. After submission, inspect the booking result and any separate money movement. A partial failure needs the supported recovery path rather than an assumption that every part succeeded.

    Follow each resulting action
    Booking changes and cancellations
    3 / 3
    Garden studio2 guests · 3 nights
    For reviewGuest Alex RiveraProperty Garden studioSource Direct
    Arrival · 15:0023 Oct
    Departure · 11:0026 Oct
    Financial summary
    Accommodation840,000 COP
    Cleaning fee60,000 COP
    Guest total900,000 COP
    ReferenceA-104
    PaymentPending
    Requested changeFor review
    Refund or balanceTracked separately
    Booking result
    Accepted dates or cancellation

Check the result

The booking records the accepted dates or cancellation state, with any additional balance or refund tracked separately.

Limits and prerequisites

A guest request is not approval. Cancelling does not by itself prove a refund settled.