Sixto
EN
EspañolEnglishPortuguês
See demo
Explore every Sixto workflow

Saved replies and variables

Reuse a saved reply as the starting point for a response to a particular guest. Template availability, the current stay’s facts and message delivery are separate checks, so imported wording still needs a human review.

Before you start

A connected Guesty account and completed template import are needed for provider templates. Reply permission controls composer access.

  1. In Inbox > Guests, select the intended thread and choose a saved reply from the reply composer. Reply permission controls access to this action; finding a conversation does not itself authorize sending.

    Open the intended conversation
    Saved replies and variables
    1 / 3
    AR
    Alex Rivera10:05Here is your stay link with registration and house information.Garden studio
    S
    Sofía09:20Before arrivalGuest
    GuestHere is your stay link with registration and house information.
    Draft
    Saved replies
    Before arrivalDraft
    Conversation
    Intended guest thread

  2. If expected replies are absent, inspect Guesty message and template sync status. Account-wide template imports can run independently of reservation imports, so one completed import does not prove the other.

    Check missing template imports
    Saved replies and variables
    2 / 3
    Template importAccount-wide
    For review
    Before arrival

    Here is your stay link with registration and house information.

    EN · ES
    Last sync resultFor review
    ReservationTracked separately
    Reservations
    Separate import workflow

  3. Compare dates, property instructions and channel wording with the actual booking. The reviewed draft remains distinct from a sent message, whose delivery result appears through its own workflow.

    Adapt the reply to this stay
    Saved replies and variables
    3 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    AR
    Alex Rivera10:05Here is your stay link with registration and house information.Garden studio
    S
    Sofía09:20Before arrivalGuest
    GuestHere is your stay link with registration and house information.
    Review before sending
    Stay dates · 23 Oct → 26 Oct
    Draft content
    Current dates and property details

Check the result

The reply composer contains the chosen template with reviewed stay details; sending produces its own delivery result.

Limits and prerequisites

A saved reply does not send itself. Review the recipient, language and actual reservation details.