What the provider describes
These are summaries of the provider’s own published pages, checked on the date above. They are not an independent service audit. Ask the provider to confirm the scope for your property.
- Online guest registration.
- TRA and SIRE reporting in Colombia.
- Arrival instructions for guests.
Start with your operating model
Start with a real arrival if you want to improve guest registration while retaining a reservation system. List which system owns the booking, messages and access instructions before deciding where each step should happen.
Questions to take to a demonstration
Use real cases from your property. A successful demonstration should show the result, the person responsible and what happens when a step fails.
Which system owns the reservation?
Use an amended booking to check where dates, companions and cancellations are updated. Ask who resolves differences between systems.
What happens when a report fails?
Ask to see the submission receipt and a failed-report recovery. Agree who checks pending cases before the guest leaves.
When are access instructions released?
Try an incomplete registration, a late arrival and a changed access code. Confirm the information the guest receives at each step.
How to read this evaluation
We publish Sixto, so this is our evaluation framework rather than an independent ranking. A feature not mentioned here is not necessarily absent. Confirm availability, permissions, integration scope and support directly with each provider.
Before changing a system
- List upcoming reservations, physical units, guest balances and the channels that publish availability.
- Agree on the system of record and test changes with one property before a wider move.
- Export and reconcile guest records and reporting evidence. Define a rollback owner before switching channel control.