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Security deposits

Manage the deposit as a hold with its own timing, amount and expiry. Requesting, releasing and capturing have different consequences, so the stay’s deposit panel is the place to review the current state before acting.

Before you start

Check the property’s deposit settings, supported payment connection and your action permissions before requesting a hold.

  1. Open the reservation’s deposit panel and read the amount, timing and existing deposit state before requesting a new hold. An existing deposit should remain visible in the decision so the same stay is not treated as having no protection.

    Inspect the existing deposit
    Security deposits
    1 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    Deposit hold500,000 COP
    For review
    Recorded provider expiryCheck before proceeding
    PaymentA hold is not a stay payment
    Deposit panel
    Current amount and state

  2. Use Request deposit in the panel when its prerequisites are met. Eligible saved-card stays can use that card; other supported stays use the deposit-link flow, with their own prerequisites and result.

    Choose the supported request path
    Security deposits
    2 / 3
    Requested
    Garden studio

    Security hold for Alex

    COP 500,000
    A hold, not a completed payment
    01RequestDeposit link prepared
    02Guest authorizesSupported card flow
    03Hold confirmedStatus recorded on the stay
    Deposit link
    Other supported stays

  3. Release a hold when it should end, or capture only an authorized, justified amount. If keeping the hold, check its reason and expiry instead of assuming the authorization lasts indefinitely.

    Release or capture deliberately
    Security deposits
    3 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    Release hold500,000 COP
    Capture amountCheck before proceeding
    Recorded provider expiryFor review
    Supporting evidenceCheck before proceeding
    Release
    End the hold

Check the result

The deposit panel shows the recorded hold state and expiry, or the final release or capture result.

Limits and prerequisites

A security hold is not a booking deposit or a completed payment. The card provider controls hold expiry.