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Guest extra requests

Offer extras your team can actually deliver, then follow each guest request through its decision and fulfillment. Approval, collection and completion are separate records, so a paid service can still need operational follow-up.

Before you start

Configure the fee before offering a paid extra. Managing the catalog, deciding requests and collecting payment require their respective permissions.

  1. Open the Extras catalog and enable only services the team can deliver, setting each fee, eligible units and approval requirement. This gives the team a consistent offer to review instead of promising an extra without checking its scope.

    Prepare the service catalog
    Guest extra requests
    1 / 3
    Guest extras
    Garden studio

    Make the stay your own

    Late check-outStay until 14:00COP 80,000
    Airport pickupArrival transferCOP 120,000
    Available to request
    Services offered by your team
    Service catalog
    Fee and eligible units

  2. Open the guest request and read its stay, service, price and relevant travel details before approving or declining it. The decision should reflect what the team can provide for this guest and the price attached to the request.

    Decide on the guest request
    Guest extra requests
    2 / 3
    Requested extra
    Mon 26 Oct

    Alex’s request

    Late check-outRequested until 14:00
    COP 80,000
    Awaiting decision
    Departure windowAvailability determines approval
    For review
    Check the departure window
    Decision
    Approve or decline

  3. Use the supported payment action where needed, then follow the linked task. Keeping delivery separate prevents a payment result from being mistaken for a completed service.

    Follow payment and delivery
    Guest extra requests
    3 / 3
    Service follow-up
    Airport pickup

    From yes to delivered

    Request approvedFri 23 Oct · 14:05
    Approved
    Pickup taskTeam follow-up attached
    Open
    Approved request
    Separate payment and fulfillment states
    PaymentTracked separately
    Service taskOpen
    Collection
    Separate payment result

Check the result

The request has a recorded decision, with any linked charge and fulfillment task showing their own states.

Limits and prerequisites

Suggestions such as airport pickup are not automatically enabled. Approval and payment do not themselves complete the service.