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Fees and charges

Record a stay charge with its description, amount and collection context before following the outcome. Approval, card collection and invoice treatment are separate stages, especially when a provider result is uncertain.

Before you start

Charge guests permission is required. Fee catalog editing and charge approval have their own permissions and readiness checks.

  1. Choose Add charge from the reservation’s Money tab and select a catalog fee or enter the supported charge details. A catalog fee provides the service context; supported custom details should describe the actual charge clearly enough for later review.

    Choose the charge source
    Fees and charges
    1 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    Guest extras
    Garden studio

    Make the stay your own

    Late check-outStay until 14:00COP 80,000
    Airport pickupArrival transferCOP 120,000
    Available to request
    Services offered by your team
    Reservation money
    Add charge

  2. Check amount and currency alongside the description and supporting evidence. Identify whether this is an extra or an eligible stay balance, and look for an existing record of the same event.

    Confirm the charge evidence
    Fees and charges
    2 / 3
    Late check-out

    A charge with context

    COP 80,000
    GuestAlex Rivera
    Garden studio
    CollectionPayment link
    Open
    Payment link selected
    Evidence
    Support for this charge

  3. Submit once and read the approval or payment state; a pending approval requires another person’s decision. An uncertain card result calls for reconciliation before another attempt, because repeating the action could duplicate collection.

    Inspect the collection outcome
    Fees and charges
    3 / 3
    Garden studioAlex Rivera · A-104
    3 nights
    Add charge80,000 COPFor review
    ReferenceMethodPayment
    A-104Payment link80,000 COP
    Receipt referenceTR-104For review
    Supporting evidence · Tracked separately
    Approval
    Separate review when required

Check the result

The stay shows the charge, its collection method and current approval or payment result; invoice treatment remains separate.

Limits and prerequisites

Recording a received payment does not move money. An extra charge and a stay-balance payment have different accounting treatment.