Give every stay a little more possibility
Turn early arrivals, late departures and useful services into a clear guest offering, with prices, requests and fulfillment connected.
Guest extra requests, with Sixto
A small storefront inside the stay
Present the extras your team can deliver, with linked fees and unit eligibility. Guests discover them in the guest app.
- Early check-in and late check-out
- Airport pickup and other configured services
Welcome the request before making the promise
See the stay, requested time, travel details and price together before approving an extra.
- Availability windows for arrival and departure extras
- Approval requirements for your catalog
Keep the handoff attached to the request
Follow the extra’s decision, payment and linked fulfillment task without treating one as proof of the others.
- Supported payment actions
- Linked tasks where configured
What Sixto does, and what stays with you
Alex requests a later departure. The team checks the window, approves the request and follows payment and fulfillment separately, with the stay as the shared context.
Also included
Before you start
An extra is missing or cannot be charged.
Check its switch, unit availability and linked fee. Read the payment connection or permission blocker; do not promise collection while it is unresolved.
What should I verify?
Verify the request status, any charge and the fulfillment task separately.
What does not happen automatically?
Suggestions such as airport pickup are not automatically enabled. Approval and payment do not themselves complete the service.
More about Guest extra requests
Scope Sixto brings reservations, guest check-in, SIRE, TRA and DIAN invoicing workflows together for Colombian hospitality teams. Manage channel connections with Sixto, coordinate guest verification, compatible smart locks, cleaning, staff hours and finance. Reporting, invoicing and connected services require the relevant setup and permissions.
How it works, step by step
Guest extra requests
Manage early arrival, late departure, airport pickup and other services with explicit decisions and prices.
- Open the Extras catalog and enable services your team can deliver, with their fees, unit eligibility and approval requirements.
- Open a guest request and review the stay, service, price and relevant travel details before approving or declining it.
- Use the supported payment action when needed and follow any linked fulfillment task. Record the service outcome separately from payment.
The request has a recorded decision, with any linked charge and fulfillment task showing their own states.
Suggestions such as airport pickup are not automatically enabled. Approval and payment do not themselves complete the service.
Arrival and departure extras
Manage early arrival, late departure, airport pickup and other services with explicit decisions and prices.
- Open the early-check-in or late-check-out request and identify the requested time and affected stay.
- Check the available time window, unit eligibility, linked fee and approval requirement before deciding whether the team can provide it.
- Approve or decline the request through its supported action. Follow any required payment and fulfillment task without assuming approval changed booking dates.
The early-arrival or late-departure request records the requested time and approval decision; payment and fulfillment remain separately visible.
Suggestions such as airport pickup are not automatically enabled. Approval and payment do not themselves complete the service.
One tool instead of five
Hosts switch to Sixto from a PMS, a compliance tool like Hospy, separate accounting software and a lock app. Everything shares the same guests, bookings and books.