Give every incident a responsible next step
Keep the report, evidence, follow-up and closure decision together, with access that respects the sensitivity of the case.
Incident management, with Sixto
Keep the facts where the work happens
Bring the incident type, timing, report and permitted evidence together. Keep reported allegations distinct from verified facts.
- Evidence attached to the incident
- Verified updates in the case
Turn the report into follow-up
Record what happened next and assign follow-up through supported actions. The case keeps the context for the people authorized to work it.
- Follow-up responsibility
- Closure and reopening decisions
Protect the people behind the report
Sensitive reports, party identities and evidence have their own access rules. Review and export permissions stay separate from ordinary incident access.
- Restricted reports and conflict-of-interest controls
- Audited closure and export actions
What Sixto does, and what stays with you
A reported leak becomes a case with photos, a maintenance follow-up and an authorized closure review. The team can follow the work without moving sensitive evidence into general chat.
Also included
Before you start
A report is unavailable although the incident list opens.
Its visibility or conflict-of-interest restrictions may differ from ordinary incidents. Ask the authorized reviewer; do not bypass access through an export or agent.
What should I verify?
Verify the closure decision and outstanding follow-up separately.
What does not happen automatically?
Closing a report does not establish legal conclusions or complete unrelated tasks.
More about Incident management
Scope Sixto brings reservations, guest check-in, SIRE, TRA and DIAN invoicing workflows together for Colombian hospitality teams. Manage channel connections with Sixto, coordinate guest verification, compatible smart locks, cleaning, staff hours and finance. Reporting, invoicing and connected services require the relevant setup and permissions.
How it works, step by step
Incident management
Keep evidence, responsibility and the review decision together with the right privacy.
- Open Incidents and inspect the report type, facts, time and permitted evidence.
- Record verified updates and assign follow-up through the supported actions. Distinguish an allegation from an established fact.
- Request or perform closure only with the required review permission. Reopen or export only through the supported audited actions.
The incident retains permitted evidence, follow-up and the recorded review or closure decision, separate from unrelated task completion.
Closing a report does not establish legal conclusions or complete unrelated tasks.
One tool instead of five
Hosts switch to Sixto from a PMS, a compliance tool like Hospy, separate accounting software and a lock app. Everything shares the same guests, bookings and books.