You will help customers investigate questions and problems in Sixto. We are looking for someone who stays calm, asks useful questions and can turn an unclear report into a clear next step.
What you will do
- Respond to customer questions with clear, considerate guidance.
- Reproduce reported issues and document the steps and relevant context.
- Escalate bugs and follow through with customers as the investigation progresses.
- Improve help content and identify recurring sources of confusion.
What you will bring
- Experience in customer support or a hands-on hospitality role.
- Clear written Spanish and working English.
- Curiosity about software and a methodical approach to troubleshooting.
- Care with customer data and an understanding of when to ask for help.
What happens next
- Send your application with a short introduction and, if you wish, a résumé or profile link.
- We review your experience against the role and contact you if there is a fit for a conversation.
- We discuss the work, location, schedule and employment terms together before moving forward.
Location, schedule and employment terms will be discussed during the hiring process.