Sixto
ENES
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WhatsAppAvailable

Guests live on WhatsApp. So does your team inbox.

In Latin America most guests prefer WhatsApp. Sixto puts WhatsApp conversations in the same guest Inbox as email and channel messages, so your team can answer from one place, assign threads and leave internal notes. Click-to-chat links and a guest WhatsApp number for each property are there too.

Live. A shared two-way WhatsApp inbox for your team, plus click-to-chat links.

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[ WHAT IT DOES ]

What it does

  • Shared two-way WhatsApp inbox

    WhatsApp conversations appear in the guest Inbox next to email and channel messages, linked to the right reservation.

  • Team workflow

    Assign a thread, snooze it, mark it done and add internal notes, as with any other conversation.

  • Click-to-chat links

    A WhatsApp link appears next to a guest's phone number so your team can open the chat. Colombian landlines are left out.

  • Guest WhatsApp number per property

    Set the WhatsApp number guests should use for each property, with a default for all of them.

  • Approval before sending

    Replies go through the same approval outbox as every other guest message.

[ HOW IT WORKS ]

How it works

  1. 01

    Connect your WhatsApp number in Settings > Integrations.

  2. 02

    Guest messages arrive in the Inbox, linked to their reservation.

  3. 03

    Reply from Sixto. The message goes out on WhatsApp after your approval.

[ DATA ]

What syncs

DataDirectionDetails
Guest messagesInto SixtoWhatsApp to the Sixto Inbox.
RepliesFrom SixtoSixto to the guest on WhatsApp, after approval.
Click-to-chatNothing sentOpens WhatsApp on your device.
[ PRIVACY ]

Permissions and privacy

  • Guest phone numbers are masked for people without permission to see contact details.

  • Guest ID documents are never requested or shared in chat; the check-in form handles them privately.

[ FAQ ]

Common questions

Can my whole team answer WhatsApp?

Yes. It is a shared inbox with assignment, notes and a read state per person.

Where does the WhatsApp number come from?

From the guest's phone on the reservation, and from the guest number you set for each property.

[ RELATED ]

Works well with

Email (Resend)MessagingAvailable Branded email from your own domain, and an inbox Sixto reads and sorts for your team. See how it works GuestyProperty management systemsAvailable Read your reservations, guests, calendar and messages from Guesty, and write back only what you approve. See how it works
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Connect what you use. Skip what you do not.

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