[ CUSTOMER STORY ]StrataSix

How StrataSix runs 15 beds and a commercial space in El Poblado with Sixto

StrataSix rents furnished apartments in Barrio Manila to remote professionals, longer stays and groups. Sixto runs the bookings, the paperwork and the team behind each stay.

Bright StrataSix residence interior in Barrio Manila

COMPANY: StrataSix Residences
LOCATION: Barrio Manila, El Poblado, Medellín
PROPERTY: 15 beds in 1-2 bedroom residences
COMMERCIAL: Ground-floor retail space, leased
GUEST RATING: 9.4 / 10 average
GUESTS: Remote professionals, long stays, groups
CHANNELS: Airbnb, Booking.com, direct, WhatsApp
RNT: 225044

9.4Average guest rating out of 10

-64%Admin hours per week

7 → 1Tools replaced by Sixto

+12%RevPAR year over year

[ THE STORY ]01About StrataSix 02The challenge 03How Sixto runs it

Residences built for working travellers

StrataSix offers private one- and two-bedroom residences with 15 beds in Barrio Manila, plus a ground-floor commercial space leased to a local business. The building sits in a quiet corner of El Poblado, a short walk from Provenza and Parque Lleras. Every unit has fiber internet with a cabled connection, a real workstation with an external monitor, a full kitchen and blackout curtains.

Guests book a single bed or apartment for a month of remote work, several units for a team trip, or the whole building. They expect a hotel's standards in an apartment: touchless check-in, spotless turnovers and fast replies on WhatsApp.

Hotel service, apartment paperwork

Most StrataSix guests come from abroad. Each one has to be reported to Migración Colombia through SIRE and registered on the TRA card, every stay needs a DIAN e-invoice, and the RNT has to stay current. Bookings arrive from Airbnb, Booking.com, the StrataSix website and WhatsApp.

A SIRE report within 24 hours of every foreign check-in
A TRA registration for each guest
A DIAN e-invoice for every stay, often with a company NIT
Questions on four channels, in two languages, at all hours

“Fifteen beds, a commercial space downstairs, guests landing at all hours and a SIRE report for every foreign guest. Sixto handles the paperwork, so our team can focus on the stay.”

Operations team, StrataSix

Sixto runs the day

StrataSix uses Sixto as one system for the building. Sixto does the routine work and asks the team only when a decision needs a person.

A day at StrataSix with SixtoBARRIO MANILA

06:10Sent arrival instructions to a guest landing at JMCDoor code, Wi-Fi and the Uber pin for Barrio ManilaDone by Sixto

08:30Filed 3 SIRE reports and TRA registrationsFrom last night's online check-insDone by Sixto

10:00Scheduled 4 turnoversHousekeeping routed by checkout timeDone by Sixto

12:15Quoted a 3-unit team stay for JuneDraft rate and contract sent for approvalApproved by team

15:40Booked the EPM bill to the right residencesRead from the email, split by meterDone by Sixto

18:00Issued DIAN e-invoices for today's checkoutsIncluding one with a company NITDone by Sixto

[ RESULTS · FIRST 12 MONTHS ]

Less work for the team, a better stay for guests

Automation

82%Of guest messages drafted by Sixto

0%82%

Replies on Airbnb, Booking.com and WhatsApp are drafted in the guest's language and sent with one tap.

Staffing

-1.5Full-time roles of admin work

3 shifts2 shifts

The overnight desk now covers emergencies only. Sixto handles arrivals, codes and questions.

Compliance

0 hSpent filing SIRE and TRA each week

6 h0 h

Every foreign guest reported on time, straight from online check-in.

Guest experience

9.4Average guest rating out of 10

8.79.4

Replies in 4 minutes day or night, online check-in and self-service codes mean no one waits at the door.

Commercial space

0Late rent payments on the retail lease

ManualAutomatic

Sixto invoices the tenant monthly, tracks the shared building costs and books it all in the same ledger.

Financials

1 dayTo close the month

5 days1 day

Payouts, commissions and bills are booked per residence as they arrive.

Direct bookings

+33%Revenue booked direct, without commission

9%12%

Returning guests and teams book on the StrataSix website, synced to the same calendar.

Turnovers

-22%Average turnover time

3 h 102 h 28

Housekeeping gets the next unit, checkout time and checklist on their phone.

Pricing

+12%RevPAR year over year

-+12%

Sixto suggests rates around events and demand in El Poblado; the team approves.

[ WHAT STRATASIX USES ]

One system for the whole building

Ask Sixto

“We describe what we want in plain Spanish and Sixto does it.”

SIRE reporting

“Every foreign guest reported to Migración on time, without copying passports.”

Guests & check-in

“Guests check in online before landing, so midnight arrivals take minutes.”

Unified inbox

“Four channels in one inbox, with Sixto drafting the answer.”

Cleaning & turnovers

“Housekeeping sees the next residence and checklist on their phone.”

Full accounting

“Month-end close went from days to an afternoon.”

Run your residences the way StrataSix does

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